It may be the retail price listed that’s massively inflated which is why we always check our own before purchasing. What we learned: We still have yet to find a company with accurate manifests. I expected 30% to be used for parts to fix others it was closer to 65% that were junk. DL has labels on the mowers (most of them) and those labels didn’t even match the type of mower it was on. I called and they said they still didn’t get it! I finally called again a bit mad about the amount of time I had waisted dealing with this! Then out of no where they found one of the faxes from the weeks before! They refunded us the retail difference and we ended up barely breaking even, but thankful we did! I knew many of the items would be returns but many of the items pictured all taped up in boxes that looked like original packaging were horribly broken returns and not even in the correct UPC box. They didn’t have a secure way for me to email my bank information so it had to be faxed. I paid each time at the UPS store and drove all the way into the next town to fax it. I faxed it 3 times and they kept saying they didn’t get it. They had me fill out paperwork for a direct deposit because it couldn’t go back on the original credit card because it had been to long they stated. I called multiple times a week and eventually they processed it for me themselves because the website “would not because of the purchase date”. I screenshot emails and FB messages showing how many months this process had been going on. It got to the point that I got an email saying they couldn’t do a refund because it was past the number of days they allow refunds to happen. I got told to talk to so many different people and just kept getting handed off. We do this part time and can’t sit on hold for hours or call back multiple times a day or even a week. I emailed multiple times over months and also called. Their claim website was frustrating and didn’t work multiple times. I’ll say in the log run they refunded us the retail difference I had broken down in an extremely detailed spreadsheet. The trimmer was not in there but a wood splitter was. There was double the amount of cheap basic no bag gas push mowers than stated and barely any self propelled that had been on the manifest. We inventoried the mowers and the manifest discrepancies were frustrating. Let me start with Jordan in this group, whom I assume is the assigned rep for DL, is great at communication and helping how ever he can! Their actual costumer service people at their business location not so much! Both calls and emails were frustrating. During unloading he managed to tip over and entire pallet off the pallet jack so that was fun to deal with. Yes, that’s not DL’s fault but being home by myself with 2 little kids knowing a delivery by an upset person was coming was unnerving. Today we sold the last of those units! Happy dance going on right now! When we got the items, the driver of the truck that had left a message managed to not hang his phone up fast enough while cussing we were in a residential area. Micaela Leinonen – Review of Direct Liquidation: Last winter in January we bought 6 pallets/33 lawnmowers and a trimmer through Direct Liquidation.
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